Please contact kreds@kongregate.com. We have emailed you and left a message on your Kongregate account, but have not yet heard back. We need to ask you some questions in order to verify your recent purchase(s) on this site.

This may seem like an unnecessary hassle, and we're sorry that we need to trouble you. As an online retailer and a gaming site, Kongregate experiences a higher rate of fraudulent purchases than many other businesses do. As a result, we need to put extra effort into verifying transactions.

Please do not attempt to wait until the ban ends. If we're not able to verify your purchases, we will need to permanently ban your account. We don't want to do that, though! So please contact us right away.